Terms of Service

1. Acceptance of Terms

By accessing or using the workflow automation platform and related services (collectively, the "Service") provided by Fira Automation, Inc. ("Fira," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Fira provides a cloud-based workflow automation platform that enables users to design, deploy, and manage automated workflows. The Service includes:

• Visual workflow builder and editor
• AI-powered automation capabilities
• Integration with third-party services
• Workflow execution and monitoring
• Team collaboration features
• API access for programmatic control

3. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription and Billing

4.1 Pricing Plans

The Service is offered under various pricing plans as described on our website. Features and usage limits vary by plan. Current plans and pricing are available at firaflow.io/#pricing.

4.2 Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms or required by law.

4.3 Automatic Renewal

Your subscription will automatically renew for successive billing periods (monthly or annual, matching your initial selection) at the then-current rate unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to your paid plan features until the end of your current billing period. No refunds will be issued for partial periods.

4.4 Free Trials

We may offer free trials for paid plans from time to time. If a free trial is offered:

• The trial duration and terms will be disclosed before you start the trial.
• If a payment method is required, you will be clearly informed before providing it.
• At the end of the trial, your subscription will convert to a paid plan at the rate disclosed at sign-up, unless you cancel before the trial expires.
• We will send a reminder email before the trial period ends.
• You may cancel during the trial at no charge through your account settings.

4.5 Usage Limits and Overages

Each plan includes a specified number of workflow actions per billing period. When you approach your limit, we will notify you. Depending on your plan settings:

• If Pay-As-You-Go is enabled: Additional actions beyond your plan limit will be billed at the overage rate shown in your account settings. Overages are charged at the end of each billing cycle.
• If Pay-As-You-Go is not enabled: Workflow executions will be paused when your action limit is reached until the next billing period.

4.6 Fair Use Policy

Plans described as including "unlimited" workflows or features are subject to fair use. Fair use means usage consistent with normal business operations for the number of users on your account. We reserve the right to contact you if your usage materially exceeds typical patterns for your plan tier, and to work with you on an appropriate plan. We will not suspend service for fair use concerns without first contacting you and providing 14 days to resolve the matter.

4.7 Price Changes

We may change pricing with 30 days' notice. Price changes will take effect at the start of your next billing period after the notice period. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property or privacy rights
• Transmit malware, viruses, or harmful code
• Engage in unauthorized access or security breaches
• Send spam or unsolicited communications
• Interfere with the Service's operation or other users
• Attempt to reverse engineer the Service
• Resell or redistribute the Service without authorization
• Use the Service for illegal, harmful, or fraudulent activities

6. Your Content and Data

6.1 Ownership

You retain all rights to your workflows, data, and content ("Your Content"). We do not claim ownership of Your Content.

6.2 License to Us

You grant us a limited, non-exclusive license to use, store, and process Your Content solely to provide the Service to you. We will not use Your Content for training machine learning models, benchmarking, or any purpose other than delivering and maintaining the Service as you have configured it.

6.3 Your Responsibilities

You are responsible for Your Content and ensuring it complies with applicable laws. You must have all necessary rights to use data processed through your workflows.

6.4 Data Backup

While we maintain regular backups, you are responsible for maintaining your own backup copies of important data.

7. Third-Party Integrations

The Service allows integration with third-party services. Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for third-party services or their availability.

You are responsible for securing and managing credentials for integrated services.

8. AI Features and Disclosure

AI-powered features are provided "as is" and may produce unexpected or inaccurate results. You are responsible for reviewing and validating AI-generated outputs before use in production workflows. AI features should not be used for decisions affecting individual rights without human oversight.

AI Disclosure Obligations: If you use the Service to send AI-generated messages to your customers, end-users, or other third parties, you may be required by applicable law to disclose that those communications are AI-generated. Such laws include, but are not limited to, the EU AI Act (Article 50), and various US state transparency laws. You are solely responsible for complying with applicable AI disclosure requirements in your jurisdiction.

9. Data Processing

Where Fira processes personal data on your behalf, we act as a data processor under GDPR. Our standard Data Processing Agreement (DPA) governs this relationship and is available upon request at legal@firaflow.io. The DPA forms part of these Terms where applicable.

10. Intellectual Property

The Service, including its design, features, and technology, is owned by Fira Automation, Inc. and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect availability. We will use commercially reasonable efforts to provide advance notice of scheduled maintenance.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRA AUTOMATION, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless Fira Automation, Inc. and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

15. Termination

You may terminate your account at any time through your account settings. We may suspend or terminate your access if you violate these Terms or for any reason with 30 days' notice (immediate termination for serious violations).

Upon termination, your right to use the Service ends. We will retain your data for 30 days to allow for data export, after which it will be permanently deleted unless retention is required by law. You may request a data export at any time before or during this 30-day period.

16. Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in San Francisco, California. You waive any right to participate in class actions.

30-Day Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@firaflow.io within 30 days of first accepting these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out of arbitration.

Small Claims Exception: Either party may bring an individual action in small claims court for disputes within the court's jurisdiction.

International Users: This arbitration clause does not apply where prohibited by local law, including for consumers located in the European Economic Area, United Kingdom, or other jurisdictions where mandatory arbitration clauses in consumer contracts are unenforceable. In such cases, disputes shall be resolved in the courts of your country of residence.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. For disputes not subject to arbitration (including those exempted under Section 16), legal proceedings shall be brought in the state or federal courts located in San Francisco County, California, unless your local law requires a different jurisdiction.

18. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated with at least 30 days' notice via email or in-app notification. If you do not agree with the modified Terms, you may cancel your subscription before they take effect. Continued use of the Service after the notice period constitutes acceptance of the modified Terms.

19. General Provisions

• Entire Agreement: These Terms (together with any applicable DPA) constitute the entire agreement between you and Fira Automation, Inc.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any provision does not waive our right to enforce it later.
• Assignment: You may not assign these Terms without our consent. We may assign our rights freely.
• Force Majeure: We are not liable for failures due to circumstances beyond our reasonable control.

20. Contact Information

For questions about these Terms, please contact us: